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About & FAQ

The IceInSpace Shop is a collection of IceInSpace branded merchandise, as well as other astronomy, space and night sky related products that IceInSpace provides for sale to its community or the general public.

Products are added at various times throughout the year, so be sure to subscribe for new product releases and other astronomy related news as part of our IceInSpace e-newsletter.

Creating an Account with the IceInSpace Shop

You are required to create an account to purchase products at the IceInSpace Shop. This account is separate from your IceInSpace Forum registration.

Once you have created an account, you can re-use this account every time you purchase products through the IceInSpace Shop. You will need to choose a username and password, and enter your email address and billing/shipping address.

Product Enquiries

When viewing each product, use the Product Enquiry tab to send a question about a product.

Order Enquiries

Use the Contact Form for general IceInSpace Shop enquiries or feedback, or to ask a question or make a comment about your order.

Order Statuses

If you view your recent orders from the My Account page, the following order statuses may be shown:

  • On Hold: Your order has been received and is awaiting payment
  • Processing: Your payment has been received and is awaiting packaging and sending
  • Complete: Your order has been shipped.

Payment Methods

At the IceInSpace Shop we accept three payment methods:

1. Paypal

You can make an instant payment using Paypal. When you choose the Paypal option, you are redirected to Paypal where you can login or create an account with Paypal. You can pay using your credit card at Paypal, even without signing up for a Paypal account. There are no additional paypal fees for the buyer.

Please note, your order will be sent to your IceInSpace Shop shipping address, not the address registered at Paypal.

2. Direct Bank Transfer (also known as Direct Deposit)

Use your internet banking (or go into your branch) to transfer money as payment for your order into the IceInSpace account.

Direct deposit details are shown at the completion of your order.

3. Cheque/Money Order

You can still pay by cheque or money order if you prefer, but it is not our preferred method of payment.

Details will be shown at the completion of your order.

Shipping & Returns

Please read our Shipping page for information about shipping, and our Terms & Conditions for details about returns.

Subscribe to IceInSpace

Don’t miss the news! Get notified when there’s new product releases or something important happening in the sky – a comet, a planetary conjunction, a lunar eclipse, etc. Stay connected and network with like-minded amateur astronomers.

Be a part of the IceInSpace family by using one or more of the methods outlined below:

  1. Create an Account at the IceInSpace Shop
  2. Register for the IceInSpace Forum
  3. Subscribe to our RSS feed
  4. Subscribe via email by entering your email address below
  5. Like us on the IceInSpace Facebook page
  6. Follow us on Twitter

Help spread the word about IceInSpace – tell a friend, buy some gifts for a friend, or link to IceInSpace from your own website or blog. We hope you enjoy being a part of the IceInSpace Community.

Whichever method you choose to subscribe to IceInSpace, we promise that your email address will not be shared, spammed or used for any other purpose.